Shipping policy
Shipping Policy for Butterfly Digital Studio Physical Products
At Butterfly Digital Studio, we strive to provide a seamless and efficient shipping experience for our customers. Please read the following shipping policy carefully to understand how we handle and process your orders for physical products.
1. Order Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Shipping Rates and Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates vary based on your location and the shipping method chosen.
- **Standard Shipping:** 5-7 business days
- **Expedited Shipping:** 2-3 business days
- **Overnight Shipping:** 1-2 business days
Please note that these are estimated delivery times and may vary based on factors beyond our control, such as carrier delays or weather conditions.
3. Shipping Carriers
We use a variety of shipping carriers to deliver your orders, including but not limited to USPS, UPS, FedEx, and DHL. The carrier used for your shipment will depend on the shipping method selected and your location.
4. Shipping Locations
Currently, we ship to addresses within the United States and select international locations. If you have any questions about shipping to your specific location, please contact our customer support.
5. Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery through the carrier’s website.
6. Shipping Issues
If you encounter any issues with your shipment, such as delays, lost packages, or damage, please contact our customer support team at info@butterflydigitalstudio.com. We will work with the shipping carrier to resolve the issue as quickly as possible.
7. Shipping Address Changes
Please ensure that your shipping address is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you need to change your shipping address, please contact us immediately after placing your order.
8. International Shipping
For international orders, additional customs fees, import duties, taxes, or other charges may apply depending on your country’s regulations. These fees are the responsibility of the customer. We recommend checking with your local customs office for more information on potential charges.
9. Returns and Exchanges
Please refer to our Return Policy for information on returning or exchanging physical products. All sales are final, and we do not accept returns or exchanges unless the product arrives damaged or defective.
10. Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us:
Butterfly Digital Studio
info@butterflydigitalstudio.com